====== User support ======

===== PC CADDIE://online Support =====

To relieve you as a golf course, the online booking customer can also use the [[en:online:kontakt:kontakt|]] is also available. The user can contact us independently via a contact form, which can be found in the respective online service [[en:online:onlineteetime:onlineteetime|]] in the main menu under **//Contact/Support//**...

{{de:online:benutzer:kontaktsupport.png?|}}

and in the [[en:online:onlineturnier:onlineturnier|]] under **//Support & Contact//** section:

{{de:online:benutzer:suppiport.png?|}}

If your customer is unable to complete the form, please do not hesitate to send us the following data: 

  * First name and surname
  * ID number
  * e-mail address
  * Error message

We will be happy to help you. 

;-) The more customers can book independently, the fewer calls you will receive. So let's help your customers take the first step together. 

===== Edit users in PC CADDIE =====

If the member's user data changes, it must also be synchronised online. To do this, call up the person in question and then click on the button **//Online://**

{{de:online:benutzer:2015-05-28_17h37_00.png?400|}}

The button is only available if the modules [[en:online:onlineteetime:onlineteetime|]] or [[en:online:onlineturnier:onlineturnier|]] are licensed. 

The following window opens for persons who are not yet registered. The data is transferred from Pcc. Click on the bottom button and enter the member online.

{{de:online:benutzer:2015-05-28_17h06_12.png?500|}}

For members who are already registered, a window with an extended function pops up. Check here whether the current data (above) matches the data from Pcc (below). Pay particular attention to the e-mail address.

{{de:online:benutzer:2015-05-28_17h06_50.png?500|}}

Once you have synchronised the data, you can send it directly to the user by email using the function in the next window.

===== Edit user in the Club Manager =====

Here you can find out how to edit a [[en:online:onlineclubmanager:onlineclubmanager#benutzer|user in the PC CADDIE://online Club Manager]].

===== Block user for online booking =====

Individual users can be blocked via additional information: 

{{de:online:benutzer:ttblock.png?nolink|}}

To block the start time booking you need the additional info: TTBLOCK
The tournament booking can also be blocked: CPBLOCK

If, for example, the annual fee has not been paid, the golfer can be prohibited from booking online. 

===== Questions? Concerns? Wishes? =====

If you have any questions or requests, please contact your [[en:online:kontakt:kontakt|]].